Andra • Help
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Help

Contact Us

If you'd like to make a sales enquiry, ask a question about our range or make a comment on your experience of using www.andrajewels.com, please contact us through one of the methods below.

  • By email

    Write to us at info@andra.co.uk

  • By telephone

    Call us on: +44 (0) 1424 426221 at any time between 8am and 5.30pm Monday to Thursday and 8am and 12:30pm on Friday.

  • By fax

    Fax us on: +44 (0) 1424 422339

  • By post

    Write to us at: Customer Services, Andra Jewels Limited, Clive Avenue, Hastings, East Sussex, TN35 5LD.

We will endeavour to respond to all written communication within 24 hours of receipt.

Terms & Conditions

To download our terms & conditions please go here.

Delivery

For information on delivery of goods please go here.

Returns

For information on return of goods please go here.

Security & Privacy

This privacy policy applies only to this website (www.andrajewels.com). If you do not accept this privacy policy, you must not use this website. We promise that we will never, ever pass your details on to anyone else. Your information will only ever be used to send you what you ask us to send you.

If you ticked to join the Andra Jewels mailing list and then decide later on that you’d like to leave, just use the ‘unsubscribe me’ button when you next receive an email from us.

Collection of personal information

We collect personal information from you (such as your name, your address, your telephone number, your email address etc.) when you complete a registration form, when you make an enquiry or when you send emails to us. Please do not submit your personal information to us if you do not wish us to collect it.

Collection of other information

In addition to personal information, we may collect information about you automatically when you visit the website. This collection of information may involve the use of cookies and web beacons. A web beacon is a small graphic image placed on a web page that is designed to allow us to monitor traffic on the website. A cookie is a small text file that is placed on your computer’s hard drive by your web browser when you first visit the Site. The cookie allows us to identify your computer and find out details about your last visit. Please refer to our specific policy on the use of cookies.

The information collected by cookies and web beacons is not personally identifiable, it includes general information about your computer settings, your connection to the internet e.g. operating system and platform, IP address, your browsing patterns and timings of browsing on the site and geographical location.

Use of your information

By using this website, you agree that we may collect, hold, process and use your information (including personal information) for the purpose of providing you with the website services and developing our business.

Safeguards and security

No data transmission over the internet can be entirely secure, so we do not guarantee the security of your personal information. However, we use reasonable endeavours to protect the security of your personal information from unauthorised access or use by using encryption technology. In addition to these safeguards, your personal information is protected in the UK by the Data Protection Act 1998. This provides that the information which we hold about you should be processed fairly and lawfully, should be accurate, relevant and not excessive, not be retained for longer than is necessary and, if applicable, be kept up to date. For more information on the Data Protection Act 1998 and your related rights please see www.ico.gov.uk.

Accessing your personal information

If you wish to review or receive copies of the personal information we hold about you, or have any other queries please write to us (including full details of your request) at:

Customer Services,
Andra Jewels Limited,
Clive Avenue,
Hastings,
East Sussex,
TN35 5LD.

We reserve the right to charge a small administration fee in relation to fulfilling a request for access to personal information.

Photography copyright information

There are several photographic images used on this website. These photos should not be saved, copied or redistributed in any way.

If you wish to make a copy of an image from this website, please write to us (including full details of your request) at:

Customer Services,
Andra Jewels Limited,
Clive Avenue,
Hastings,
East Sussex,
TN35 5LD.

We reserve the right to charge a small administration fee in relation to responding to a request to use an image.

The use of cookies

This website uses cookies to improve its users’ experience while visiting the website.

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computer’s hard drive they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics™ which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website but will not store, save or collect personal information. You can read Google's privacy policy here for further information [http://www.google.com/privacy.html ].

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

 
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